Terms and Conditions

Acceptance of our services is deemed acceptance of our Terms and Conditions and an agreement to pay our fees on time.

We reserve the right to stop walking a dog if he or she shows aggression to people or other dogs.

We reserve the right to either impose supplementary charges and/or terminate this agreement if, the assignment changes from the description given by the client and needs more time or responsibility or if there is a change in the assignment which could not have been reasonably foreseen by either party.

We will not be liable for any damage or injury caused by your dog excepting that the proven Third Party.

There is always an hour window of time allowed to pick up and drop off your dog i.e. a 10am pick up can mean a 9am or 11am pick up.

We cannot be held liable for any theft or damage to your property or injury/illness to your pet unless we can be shown to be negligent.

We reserve the right to deny or terminate service because of safety or financial concerns.

Extreme weather conditions may mean a curtailment or cancellation of our services at short notice (we will keep your pet company if we can get there).

We will try to give 24hrs notice if we cannot walk your dog. If not, we will refund the fee for that walk.

If 24hrs is not given by the client of cancellation, we reserve the right to charge for that walk.

We do not walk the dogs during thunderstorms or extreme heat but will let your dog out to relieve himself and keep him company indoors.

We cannot walk ill dogs or dogs known to have an infection even on a one to one basis because of the risk of cross infection.

We will not feed deep chested dogs in the hour presiding or after a walk because of the risk to your dog of gastric torsion.

Kennel Cough

Although every care is taken to prevent contact with dogs with kennel cough, the incubation period means that it is always possible your dog may pick this up and we cannot be held liable for your dog contracting kennel cough. We strongly advise you discuss kennel cough with your vet. We will not walk dogs who wear chock chains or electric collars, nor can we administer negative punishment (smacking or jerking collars or any method which may cause the dog pain or distress).

Holidays

We aim to give you six weeks’ notice at least, of our holidays.

Offers

Discounted weekly bookings are required to be paid in advance. As you are paying for the whole week at a lower rate, we cannot refund for part of the week should you not need us. If you do not need us for the following week, we also cannot guarantee to have space for your pet without a retainer (50% of your normal weekly fee per week).

We are always happy to visit you to see if our services may be right for you – although we cannot confirm weekly dog walking without firm booking dates with one week’s deposit.